At Rackless, we pride ourselves on providing the highest level of technology service available to our clients whether it is in the work we do or in the work of the technology vendors we help our clients select. From your Internet connection to laptop workstations and from programmers to backup solutions, we help small and medium sized businesses and organizations make the necessary decisions when it comes to acquiring, deploying and managing their technology. We appreciate that our clients have entrusted us to serve them in this capacity, and we look forward to the opportunity to serve you.
With the invention of the API (Application Protocol Interface), technology changed. Application Protocol Interface is where technology vendors provide us and our clients the ability to access the underlying data and technology they use in their products. This provides us the ability to build custom dashboards for management teams, provide partner organizations specialized access to a system while protecting your sensitive data and continue to evolve our technology to match the changing needs of the organization.
With the advent of the API, we now need specialized skills such as programming, software integration skills and data reporting skills to help drive insight further into our processes. To gain access to these skills, Rackless has worked over the years to develop relationships with vendors who can provide us talent when necessary to build these systems. Whether we need a developer on a part-time or full-time basis, we have those developers ready to join your team. We also help your team members understand the development process and include them in helping make sure the organization builds and expands upon the tool-sets it already has to reach the goals they desire when it comes to technology.
Chief Information Officer Services
At Rackless, we pride ourselves on working with the best technology vendors available in today’s ever-evolving technology marketplace. When it comes to helping you select the right partners to build your technology systems, we are here to help you make those decisions. Whether you’re selecting a firewall to protect your local network, narrowing down the choices for a cloud-based email system or purchasing servers to host your applications either on-site or in the cloud, we can help.
By partnering with Rackless, we can help you and your team ensure your vendors and processes work well with each other in a way that helps the business and organization operate more efficiently. Whether you are looking for technology to increase revenue to the top line of the financials or deploy technology that can help cut expenses to increase the bottom line, our team here at Rackless through the use of our Chief Information Officer Services are here to help you and your team get the most from your technology.
Just a few years ago, all software was purchased via a CD and installed on a server located in our offices. While CD’s and on-site servers still remains a viable choice, many CEO’s and CFO’s are attracted to the lower cost of ownership that comes by allowing someone else host their business’ applications. Cloud computing is growing in popularity every month as more and more companies adopt technologies purchased on a monthly, quarterly or annual basis as opposed to the capital intense cost of purchasing the servers, software and then maintaining those systems themselves.
While the cloud lowers the upfront cost, there are still needs to integrate those technologies into other applications used by your company. On top of that integration, security and data preservation are more important now than ever before given that other people outside your organization now have the keys to your data. At Rackless, we help companies navigate the large number of potential cloud vendors, select the partners that will live up to the expectations and we help you build the processes and procedures required for securing your data, integration of your technology and we provide support to our users and managers during the transition and lifetime of the application.
Email is now the most popular form of communication for business. Having a professional email system with your corporate domain is now consider a minimum requirement and providing your executive assistance and co-workers access to your calendar in an effort to provide more collaboration has become the norm. At Rackless, we work with the largest corporate email providers in the world and have a reputation for getting email right. Whether your company is wanting to just get started with having professional email or you are looking to build on top of your email platform with features such as a corporate website or archiving, our team can help.
When it comes to email, another requirement is to control spam and viruses so your corporate security is not compromised. Today’s large email providers so some of the way in protecting your email from spam but there are still gaps in what they can do. We at Rackless help you understand and plan for those gaps.
End User Support
When it comes to selecting the right technology partner, you want a partner experienced in supporting your end-users, helping managers take advantage of the technology you have in place. You also want to make sure your technology products work together to report back to management the information they need to know in determining the overall health of the organization. We pride ourselves on being able to service your team members with the quality and professionalism they deserve. With Rackless, we feel it is our responsibility to continue educating you and your team members on how they can use technology to become more efficient and be able to drive the results they desire in their departments. Whether it is gaining access to an important document or learning how to use an application in a different way to improve their work-flow, we are here to assist.
We have a motto at Rackless which says ‘success comes by standing on the shoulders of giants.’ We consider those giants to be the value-add vendors we help you select. The important thing to remember is selecting the right technology partner is often the easy part. Implementation and support over the longterm is where true success actually occurs. A vendor hired but never deployed offers no value. We go beyond selecting a vendor. We help implement their services, integrate their services with other applications and drive the processes and behaviors that in return can become reportable to management. By having that mindset from the start, we feel that you will appreciate having selected Rackless to be your trusted technology advisor, and in the future you would be willing to make that decision again.
In the past, it was thought that you purchased technology once every 7 years and it just runs. That thinking has changed with the ever increasing pace of innovation occurring in technology forcing us to become more knowledgeable in the way we acquire, deploy and manage technology. At Rackless, we are focused on being your technology partner for life. To reach that goal, we must stay connected to the changes occurring in technology and communicate how those changes will and will not affect your organization and the decisions those changes will force us to make.
To be in a position to take advantage of technology, we must be in a position to help our clients implement processes that will aid the company in adopting the technology we acquire and adapting to changes that will naturally occur with that technology. For example, the encryption technology we used to secure websites has drastically changed over the last few years. We don’t expect you to be knowledgeable of this change because as long as we know it and adapt to it on your behalf, that is one less thing you need to worry about. That is what we mean when we say we want to be your trusted technology advisor for life.
The days of tape backups running in a server room and soon coming to an end. Many companies are looking to embrace the cloud for real-time disaster recovery of the data with the need of employing someone to monitor and physically rotate the tapes. With an increase in bandwidth and off-site storage, backing up has never been easier before. However, there is caution because out of sight is not necessary out of mine. Rackless has partnered with backup vendors that specialize in just backups and can report when a server or desktop has failed to backup. We also have worked with partners to provide users direct access to their backed up data reducing the need to have to go through an IT department to restore a file.
If you company is looking to implement its first disaster recovery plan or enhance its current backup with off-site capabilities, then we are the people you call. We can help you implement from several backup vendors that are able to meet your needs today and grow with you as your data grows. Also, we help you recognize conflicts in interest when it comes to backup providers. For example, you should have a separate vendor backing up your email rather than your email provider. If your email provider for some reason wasn’t able to give you access to your email, you don’t want your backups to be also restricted because you used the same vendor for both. This is a common problem we see. Diversification in technology vendors is good for your business and we can help you navigate, learn and manage those relationships putting you in the drivers seat.
With the tremendous growth of technology being offered more and more in the cloud, many companies are now considering how they will be able to incorporate the benefits of hosted technology. Rackless can help you in this decision process so you can experience a smooth transition from on-site technology to the cloud. We have partnered with some of the worlds largest cloud-based technology vendors and have moved several companies from on-site technology to the cloud and even some from no technology to building 100% of their infrastructure in the cloud.
Having a ‘cloud first’ model will help your organization move from the capital intensive technology model of the past (referred to as CAPEX in finance) to acquiring technology that is less capital intensive and more operational focused and better aligned with the other variable expenses in the business or organization (referred to as OPEX in finance). Examples of such services that have been traditionally hosted on-site that are now being moved to the cloud are email, accounting, virtual workstations, phone systems, CRM (customer relationship management), file storage and project management just to name a few.
Within Rackless, we have made a conscious decision to partner with the world’s best cloud-based vendors instead of build our own infrastructure. The reason is important especially to you. Instead of selling you our hosted services, we help you select from a large variety of trusted vendors who are focused on building and managing products that are focused on a specific need. While we may select more than one product from a vendor, the important thing is that should that vendor disappoint us in the longterm, we are prepared and ready to switch quickly to an alternative.
We also believe it is important to have diversification in your technology vendors and focus on vendors who have a track record of being in the top 3 of their markets for the products they sell. If we provided that hosting ourselves, we would be bias in that decision process and we would not be able to meet our goal of providing you with a vast and diverse choice in vendors. When selecting a technology partner to help you make decisions regarding your technology vendors, we recommend you select a partner that is not just selling their hosting services but instead willing to sit on your side of the table and help you make informed and unbiased vendor choices.
With the rapid change in technology from technology start-ups, mergers, new and discontinued product lines and more, organizations are finding it difficult to manage their growing and ever changing roster of technology vendors. Services from cloud-based backup, web hosting, password managers, messaging systems, hosted email, project management, Customer Relationship Management systems and more, Rackless has experience in working with, managing and integrating your multiple vendors. We work with many of the world’s largest technology providers and can help you know the ones to partner plus the ones to avoid.
At Rackless, we can help you partner with the right technology vendors that are capable of servicing your current and future technology needs. We stay on top of the top technology manufacturers, hosted platforms, those companies that are financial healthy and those who aren’t. Learn why so many trust Rackless in helping them negotate their technology agreements and more.
In the early days of the Internet, having 1 web page was often good enough to be considered technically advance and that alone meant you were ahead of 99% of your competitors. Now, having a website is considered a minimum requirement in business and having a mobile app is considered technically advanced. Technology minimums and expectations change at a rapid pace. A website is considered now the building block of many companies technology platform that the organizations theme, message and communications are built. Websites now integrate with marketing and sales using automation software providing insight into your customers. Your website now needs to integrate with email management platforms, customer relationships management systems, marketing automation, online chat and more. What used to be considered a technical brochure has morphed into the technology and communication hub for your organizations.
At Rackless, we help you whether just a website with 1 page or going full bore by integrating your website with a content management system and customer relations management software, adding a full-time on-shore or off-shore developer to take your website to the next level, working with your team on processes to keep your content fresh, connect your website with an marketing automation system that will provide you insight into your traffic and more. At Rackless, we understand that technology is a journey that helps your organization gain valuable insight into how your grow revenue while keeping cost in check. Technology when done right empowers organizations to exceed their current limits. Rackless will help you get that technology right.