Thank you for wanting to learn more about Rackless! We are excited you have chosen to learn a little more about how we love working with our clients to achieve great technology. Whether you are having an immediate issue that is causing your users problems or you are wanting to look more longterm at how your business utilizes technology, we are here to help.
Rackless started in 2003 when Micky Thompson, our founder, found a passion for serving small and medium sized businesses and non-profits in acquiring and building great technology. Since then, Rackless has helped hundreds of professionals and businesses revolutionize their organizations through ground-breaking technology. Micky along with his team members now oversee millions of dollars in technology investments for small and medium sized businesses around the US.
Being based in Middle-Tennessee, Micky along with his Rackless team aren’t just limited to our local area. Actually, most of our clients are outside of Tennessee being located in Oregon, Arizona, Florida and more. From the basic IT services such as maintaining your local area network to managing your wireless, telephone systems, email and all the way to building your own helpdesk or software development team, Rackless has the talent to help your organization get the most from its technology. Rackless has also developed relationships with many of the world’s largest technology vendors and sub-contractors to help you and your teammates achieve the technology excellence your organization deserves.
Value-based Pricing Model
At Rackless, we do not charge by the hour for our services as we feel the hourly rate rewards poor service, de-motivates quality and creates sub-par results when compared to value-based technology pricing. Over his career, our founder Micky Thompson has learned that the hourly rate in delivering technology services hurts both the customer and the technology advisor by creating an adversarial relationship. A customer who pays by the hour for technology support will be often wait until the problem becomes big enough before calling a technician resulting in decreased productivity and increased frustration. A really good technician who charges by the hour will feel pressure to raise their hourly rates to capture that value. When the technician is met with resistance by a client after raising their rates, they will face internal pressures to instead cushion their hours to increase revenues. All of this is bad for both the client and the technician.
Rackless led the way in switching from hourly pricing to value-based pricing in 2005 well before others when it identified this adversial relationship caused by the hourly pricing model. Today, that value-based pricing, often referred to a Managed Services pricing, is used by many of the top IT firms throughout the world. We will work with you and your team to find the right fit when it comes to planning, budgeting and making sure you have peace of mind when it comes to your technology.
Still not convinced? At Rackless, we offer a 60 Day Money-back Satisfaction Guarantee on all our services. To learn more about our Satisfaction Guarantee, click here.
Technology Partner For Life
At Rackless, we want to be your technology partner for life. To do that, we have built processes and systems that allow us to serve as your technology advisor in many areas and to do so with consistent quality. Many executives have come to the realization that as soon as a technology project finishes, another begins. Whether it is replacing out-dated file sharing technology, updating email settings to correct your email from going to someone’s spam filter, Internet problems at one or more of your locations or that computer that just crashed, technology projects seem to never end. We understand the life cycles of technology and work with our clients to help prepare them for technology changes as they happen and help our clients turn those challenges into competitive advantages for their organization.
As your partner, we can help you and your leadership team lead technology projects so they integrate with your other technology inside the organization. Your website while it maybe used for marketing and assisting in sales today, tomorrow could be used to help serve your clients and streamline your internal processes when planned correctly. Whether it is integrating your technology across multiple departments to provide executive teams a dashboard or making sure your new email service doesn’t interfere with your email marketing, we can help. To learn more about the service areas we provide, click here.
Learn More About 'Our Services'
We are excited about the services we have available for our clients. Whether a client is looking to upgrade their network, deploy a new cloud-based system or is in the market to learn what they can do to make their team members' technology more effective, Rackless can help. To read more about the services we have available at Rackless for our clients, click here.